TileBar Frequently Asked Questions
5 Placing an Order
All orders are typically processed and shipped within 1-4 business days after they are placed.
You may log into your account and click on 'My Orders' or click the "Track My Order" in the website footer to track the status of your order.
You will receive a shipment confirmation with tracking information once the order has shipped. Tracking information may not be available for up to 24-48 hours of shipment depending on the carrier.
For all regular priced non-sample orders, get fast, flat-rate shipping, whether you're ordering one, one hundred, or one million square feet of tile. When you order from TileBar, you're ordering from the source. Most products are in stock in our warehouses and ready to ship to you. Our lightning fast shipping means you should expect to receive your order within 7-10 days. Need it sooner? Expedited shipping options are available at checkout.
* Flat rate shipping does not apply to closeouts, specially priced orders, slabs or scrap lots. Additional charges apply for shipping to AK, HI, PR and the U.S. Virgin Islands.
For shipments to AK, HI, and PR: Simply add the items to your cart and proceed to the Checkout page where you will be offered the shipping methods and their prices.
Currently, we do not ship internationally ourselves. What we can do is ship to a freight forwarder of your choice within the continental U.S., but you will be responsible for the shipping charges from the freight forwarder to your location. Unfortunately, we cannot accept international cards, therefore payment must be made via PayPal or Credit Card with US funds.
4 Order Status
4 Problem with an Order
Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break.
Please email [email protected] as soon as possible. Your email must include:
- Your order number.
- Confirm the total quantity that is damaged.
- Pictures of any damages.
Please review all boxes for any further damages that may be hidden upon first look. We can only process one claim per shipment. Confirming the total damage quantity will help us process everything you need for your project.
Our partner carriers request photos to contain a good representation of the damaged tiles. You can include multiple items in a single photo provided the damage is still visible. Please attach these to your email reply.
PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 5 DAYS OF DELIVERY DATE IN ORDER TO RECEIVE ANY CREDIT.
Have damaged mosaics?
What may seem like a destroyed sheet can often be used if you just pop out a few chips, and our experts can help you through this process. You can also watch this video for more helpful tips:
3 Pricing and Billing
4 My Account
We are happy to accept returns within 365 days of your purchase.
All returns require an RMA. You can receive one by emailing us at [email protected]
You must include a copy of your RMA with your return. A 15% restocking fee is applied and the customer is responsible to pay for the return shipping. All returns must be in the original box and in the condition in which they were received.
It is imperative that the return boxes are packaged well; these items are fragile. We will not be able to issue credits for any items returned broken.
Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.
We've studied the best techniques for packaging and shipping tiles and are constantly improving our shipping methods to ensure you receive only perfect tiles. If you've received damaged or broken tiles in a shipment, please click here.
2 Buyer's Guide
To navigate this website, simply click on a category you might be interested in in our menu located toward the top of any page or you may type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.