TileBar Frequently Asked Questions

5 Placing an Order

All orders are typically processed and shipped within 1-4 business days after they are placed.
You may log into your account and click on 'My Orders' or click the "Track My Order" in the website footer to track the status of your order.
You will receive a shipment confirmation with tracking information once the order has shipped. Tracking information may not be available for up to 24-48 hours of shipment depending on the carrier.

If a product you are interested in is out of stock, you may place a backorder for it. Backorders are shipped as soon as we receive more of the item. Please call us at 888-541-3840 for assistance with placing a backorder.
We currently accept all major credit cards as well as PayPal.

For all regular priced non-sample orders, get fast, flat-rate shipping, whether you're ordering one, one hundred, or one million square feet of tile. When you order from TileBar, you're ordering from the source. Most products are in stock in our warehouses and ready to ship to you. Our lightning fast shipping means you should expect to receive your order within 7-10 days. Need it sooner? Expedited shipping options are available at checkout.

* Flat rate shipping does not apply to closeouts, specially priced orders, slabs or scrap lots. Additional charges apply for shipping to AK, HI, PR and the U.S. Virgin Islands.

For shipments to AK, HI, and PR: Simply add the items to your cart and proceed to the Checkout page where you will be offered the shipping methods and their prices.

Currently, we do not ship internationally ourselves. What we can do is ship to a freight forwarder of your choice within the continental U.S., but you will be responsible for the shipping charges from the freight forwarder to your location. Unfortunately, we cannot accept international cards, therefore payment must be made via PayPal or Credit Card with US funds.

If you’d like to receive expedited shipping, simply add items to your cart and proceed to the Checkout page where you will be offered the Expedited Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

4 Order Status

If the tracking for your order shows delivered and you have not received it, please contact us at 888-541-3840, or [email protected]
To check your order status, click 'My Orders' or click "Track My Order".
Please contact us as soon as you realize that changes are necessary in your order and we will try to accommodate. Please note once an order ships, we are not able to make any changes. You may call us at 888-541-3840, or email us at [email protected]

Click the "Order Status" link at the top right hand side of our site to track your order.

If you have an account, you may log into your account and click on 'My Orders' or you can follow this link to track your order: "Track My Order"

4 Problem with an Order

Sometimes orders ship in multiple shipments. Please check your shipping notification email to see which products were expected in the shipment you received. If you are still missing products, please contact us at 888-541-3840, or [email protected]
If you feel that you have received the wrong product, please contact customer service within 5 days of receiving the product.

Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break.

Please email [email protected] as soon as possible. Your email must include:

  1. Your order number.
  2. Confirm the total quantity that is damaged.
  3. Pictures of any damages.

Please review all boxes for any further damages that may be hidden upon first look. We can only process one claim per shipment. Confirming the total damage quantity will help us process everything you need for your project.

Our partner carriers request photos to contain a good representation of the damaged tiles. You can include multiple items in a single photo provided the damage is still visible. Please attach these to your email reply.

PLEASE NOTE THAT ANY DAMAGES MUST BE REPORTED WITHIN 5 DAYS OF DELIVERY DATE IN ORDER TO RECEIVE ANY CREDIT.

Have damaged mosaics?

What may seem like a destroyed sheet can often be used if you just pop out a few chips, and our experts can help you through this process. You can also watch this video for more helpful tips:

We are unable to initiate or honor any claims once material has been installed. Please visit our Terms & Conditions for more information.

2 Guarantees

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
We are committed to providing our customers with the best value at the best price. We will match any online competitors' regular final price - just email/call us with the URL of the selected merchandise, with the lower price displayed. Sale prices, special offers and coupons will not be price matched.

3 Pricing and Billing

Your credit card will be charged within 24 hours of your order being placed.
To print invoices, if you have an account, log into your account and click on 'My Orders'. You can also contact us at 888-541-3840 or [email protected]
To review your order, if you have an account, you may log into your account and click on 'My Orders'. You may compare your order history on our website with your financial records. If you have further questions or concerns, please contact customer service for additional assistance.

4 My Account

Please follow instructions here for more information on returning an item.
No problem! Click here.
Click here to create an account. Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.

2 Returns

We are happy to accept returns within 365 days of your purchase.

All returns require an RMA. You can receive one by emailing us at [email protected]

You must include a copy of your RMA with your return. A 15% restocking fee is applied and the customer is responsible to pay for the return shipping. All returns must be in the original box and in the condition in which they were received.

It is imperative that the return boxes are packaged well; these items are fragile. We will not be able to issue credits for any items returned broken.

Please note: Samples and sale items are not returnable, and shipping charges are non-refundable.

We've studied the best techniques for packaging and shipping tiles and are constantly improving our shipping methods to ensure you receive only perfect tiles. If you've received damaged or broken tiles in a shipment, please click (link to damages section) here.

Refunds for returns are typically issued 10-14 business days after the items are received by our warehouses.

2 Buyer's Guide

To navigate this website, simply click on a category you might be interested in in our menu located toward the top of any page or you may type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.

To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.

1 Additional Support

TILEBAR

TOLL FREE: 1-888-541-3840

EMAIL: [email protected]

TEXT: 516.548.6260