TileBar Frequently Asked Questions

Order Status

My order shows delivered, but I have not received it. Now what?

If the tracking for your order shows delivered and you have not received it, please contact us at 888-541-3840, or [email protected].

Has my order shipped?

To check your order status, click 'My Orders' or click "Track My Order".

Can I change quantities or cancel an item in my order?

Please contact us as soon as you realize that changes are necessary in your order and we will try to accommodate. Please note once an order ships, we are not able to make any changes. You may call us at 888-541-3840, or email us at [email protected].

How do I track my order?

Click the "Order Status" link at the top right hand side of our site to track your order.

If you have an account, you may log into your account and click on 'My Orders' or you can follow this link to track your order: "Track My Order"