TileBar Frequently Asked Questions

Placing an Order

All orders are typically processed and shipped within 14 business days after they are placed.
You may log into your account and click on 'My Orders' or click the "Track My Order" in the website footer to track the status of your order.
You will receive a shipment confirmation with tracking information once the order has shipped. Tracking information may not be available for up to 24-48 hours of shipment depending on the carrier.

If a product you are interested in is out of stock, you may place a backorder for it. Backorders are shipped as soon as we receive more of the item. Please call us at 888-541-3840 for assistance with placing a backorder.
We currently accept all major US credit cards as well as PayPal.

For all regular priced non-sample orders, get fast, low-cost shipping, whether you're ordering one, one hundred, or one million square feet of tile. When you order from TileBar, you're ordering from the source. Most products are in stock in our warehouses and ready to ship to you. Our lightning fast shipping means you should expect to receive your order within 7-10 days. Need it sooner? Expedited shipping options are available at checkout.

* Additional charges apply for shipping to AK, HI, PR and the U.S. Virgin Islands.

For shipments to AK, HI, and PR: Simply add the items to your cart and proceed to the Checkout page where you will be offered the shipping methods and their prices.

Currently, we do not ship internationally ourselves. What we can do is ship to a freight forwarder of your choice within the continental U.S., but you will be responsible for the shipping charges from the freight forwarder to your location. Unfortunately, we cannot accept international cards, therefore payment must be made via PayPal or Credit Card with US funds.

If you’d like to receive expedited shipping, simply add items to your cart and proceed to the Checkout page where you will be offered the Expedited Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.