Track Order


Although we pack our orders as best as we can using the most modern packing technology, there does come the rare occasion that some tiles may break.

Please email [email protected] as soon as possible. Your email must include:

  1. Your order number.
  2. Confirm the total quantity that is damaged.
  3. Pictures of any damages.

Please review all boxes for any further damages that may be hidden upon first look. We can only process one claim per shipment. Confirming the total damage quantity will help us process everything you need for your project.

Our partner carriers request photos to contain a good representation of the damaged tiles. You can include multiple items in a single photo provided the damage is still visible. Please attach these to your email reply.


Have damaged mosaics?

What may seem like a destroyed sheet can often be used if you just pop out a few chips, and our experts can help you through this process. You can also watch this video for more helpful tips:

For all regular priced non-sample orders, get fast, low-cost shipping, whether you're ordering one, one hundred, or one million square feet of tile. When you order from TileBar, you're ordering from the source. Most products are in stock in our warehouses and ready to ship to you.

* Additional charges apply for shipping to AK, HI, PR and the U.S. Virgin Islands.

For shipments to AK, HI, and PR: Simply add the items to your cart and proceed to the Checkout page where you will be offered the shipping methods and their prices.

Currently, we do not ship internationally ourselves. What we can do is ship to a freight forwarder of your choice within the continental U.S., but you will be responsible for the shipping charges from the freight forwarder to your location. Unfortunately, we cannot accept international cards, therefore payment must be made via PayPal or Credit Card with US funds.

All orders are typically processed and shipped within 3-5 business days after they are placed.
You may log into your account and click on 'My Orders' or click the "Track My Order" in the website footer to track the status of your order.
You will receive a shipment confirmation with tracking information once the order has shipped. Tracking information may not be available for up to 24-48 hours of shipment depending on the carrier.

We are unable to initiate or honor any claims once material has been installed. Please visit our Terms & Conditions for more information.
To check your order status, click 'My Orders' or click "Track My Order".
If a product you are interested in is out of stock, you may place a backorder for it. Backorders are shipped as soon as we receive more of the item. Please call us at 888-541-3840 for assistance with placing a backorder.
If you feel that you have received the wrong product, please contact customer service within 5 days of receiving the product.
We currently accept all major US credit cards as well as PayPal.
Sometimes orders ship in multiple shipments. Please check your shipping notification email to see which products were expected in the shipment you received. If you are still missing products, please contact us at 888-541-3840, or [email protected].

Click the "Order Status" link at the top right hand side of our site to track your order.

If you have an account, you may log into your account and click on 'My Orders' or you can follow this link to track your order: "Track My Order"
Please contact us as soon as you realize that changes are necessary in your order and we will try to accommodate. Please note once an order ships, we are not able to make any changes. You may call us at 888-541-3840, or email us at [email protected].
If the tracking for your order shows delivered and you have not received it, please contact us at 888-541-3840, or [email protected].